The guide does not indicate that this should be so, so I'll bring that to the attention of someone involved, perhaps Steve Bailey who introduces the tool in his blog, Records management futurewatch.
While applauding (loudly) the development of tools for use in practice, I admit to a concern that RIM practitioners lose the opportunity to gain deep knowledge (e.g. Deep Smarts: How to Cultivate and Transfer Enduring Business Wisdom
)The process of developing such a tool is something that builds knowledge and capacity in ways that merely adopting a tool cannot. Sadly, when we adopt tools rather than build them, the focus shifts toward making the tool work rather than on devising a means to achieve an outcome. This is directly related to "the operation was a success! but the patient died" syndrome that seems to characterize so many organizations today.
A promising sign, however, is the guide itself and need for users to devise meaningful indicators. That is no mean feat...indicators are easy enough, but making them meaningful in context is another thing altogether.
Kudos to Northumbria...and more kudos to the RIM practitioner who uses the tool to build personal capacity to adapt it for use in situ.
